Your home. We care.

Janda Group vows to be available to ensure that your homebuying experience is as exciting and stress free as possible. We will address any concerns you may have quickly to minimize the disruption to the enjoyment of your home.

Before submitting your Customer Care request please peruse the following FAQ guide. If you find that your concern isn’t addressed there, please reach out to us, we are always here to help.

homeowner portal

For urgent issues during business hours:

604-XXX-XXXX (ext XX) customercare@jandagroup.ca

For loss of power, please contact BC Hydro:

1-800-224-9376

For urgent issues during business hours:

1-800-663-9911

Should an unexpected emergency arise after hours that cannot wait until the next business day, including an active water leak or loss of heat, please call:

1-877-887-6731

Need to request a service?

To contact a customer service rep to arrange an appointment, please fill out the form below with as much detail and information as possible about your service request. Someone will be in touch with you as soon as possible to discuss the next steps.

    A customer service representative will call you to set up an appointment.

    *are required fields


    Frequently Asked Questions

    A list of frequently asked question from our homeowners. If your question is not addressed here please always feel free to contact us. We are here for you during the buying process and after.

    Your Strata Corporation is responsible for maintenance of hallways, elevator, parking, storage, strata fees, extra building keys or fobs, and garbage collection, all facilitated through your Property Manager. Information on your Property Manager is in your Homeowner Manual or on your most recent Strata Council meeting minutes.

    You are responsible for regular and seasonal maintenance of your home as outlined in the Homeowner Manual (i.e. such as sealing grout and replacing silicon as needed). You are also responsible to repair any damage caused as damage and wear and tear are not covered under warranty.

    1 year- The New Home Warranty covers any defect in material or labour within the first year of occupancy of the new home. At the end of the one year, you will be reminded by letter to submit any defects that have arisen in your home. We kindly request that all cosmetic matters are reviewed at that time. 2 Years- The Warranty covers mechanical systems including electrical, heating and plumbing for two years. 5 Years- The warranty covers the building envelope, including water ingress, for five years. 10 Years- The warranty covers the structure of the home for ten years.

    The warranty on appliances is offered through the supplier, you may contact them directly to learn more about the warranty or to arrange a visit from an appliance technician to review an issue. Information on your project specific supplier is in your Homeowner Manual.

    Most information will be in your Homeowner Manual I have a question that is not listed here. Who do I contact? Please contact Customer Care by email at customercare@jandagroup.ca or by phone at (604) 592-6881

    2-5-10 Warranty

    2-year coverage

    The warranty on appliances is offered through the supplier, you may contact them directly to learn more about the warranty or to arrange a visit from an appliance technician to review an issue. Information on your project specific supplier is in your Homeowner Manual.

    5-year coverage

    The warranty on appliances is offered through the supplier, you may contact them directly to learn more about the warranty or to arrange a visit from an appliance technician to review an issue. Information on your project specific supplier is in your Homeowner Manual.

    10-year coverage

    The warranty on appliances is offered through the supplier, you may contact them directly to learn more about the warranty or to arrange a visit from an appliance technician to review an issue. Information on your project specific supplier is in your Homeowner Manual.

    We are here for you.
    If you have more questions.

    Contact Us